We are all becoming accustomed to an impersonal world – one of faceless call-centres, computerised answering services, indefinite periods of waiting on line to speak to a real person, who is rarely able to solve our problem when we finally get to speak to them, of internet websites which seem to offer everything but the service that we really need and are incapable of dealing with exceptions. And so it is more than refreshing – it is a cause to celebrate – when you stumble upon an outfit like First Bookshop UK, who offer their customers all the advantages of the hi-tech impersonal world without becoming impersonal. They are fast, efficient, have an easy-to-use website, but they also have the flexibility, intelligence and warmth of a small business for which nothing is too much to keep its customers happy. My thanks to Roger at First Bookshop UK for stepping in - immediately - and sorting out my problem; dealing with an exception swiftly, efficiently and with a finesse that the big boys of our impersonal world just could not match.
Posted at the page below from: Ron Davies, La Colle sur Loup, France, on Monday 11th December 2017.
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